Daycare Weekday hours: Monday-Friday 7:00 a.m. – 7:00 p.m.
Daycare Weekend hours: Saturday 9:00 a.m. -5:00 p.m.; Sunday CLOSED
IMPORTANT HEALTH & SAFETY NOTICE
Dogs with contagious diseases or parasites are not allowed at the Dog Scoop. We are happy to provide care for injured dogs or those with special medical or health needs, but for the safety and health of other dogs at the Scoop, we cannot accommodate dogs with contagious disease or parasites.
Common diseases or parasites include, but are not limited to: bordatella (kennel cough), conjunctivitus, and intestinal parasites/worms. Symptoms of disease include: coughing, vomiting, diarrhea, discharge from the eyes, nose, mouth, and/or visible parasites in the stool.
If a dog shows signs of disease or parasites while in our care, we will isolate him from the other dogs and the owner will be asked to bring him to the vet for a check up. The dog is welcome to come back to the Scoop only after the vet declares him healthy and free of disease or parasites.
If a dog arrives at the Scoop showing signs of disease or parasites, or if a dog is actively being treated for disease or parasites, the dog is not allowed to stay at the Scoop. This is for the comfort, health, and safety of your dog and the other dogs at the Scoop. Please call our office at 617-244-8944 for more information about this policy.
NEW CLIENT INFORMATION
On your first day, please bring your dog to the Scoop early in the morning between 7:00 a.m. and 7:15 a.m. This early arrival time gives your dog a chance to explore the daycare environment before the rest of the pack arrives. We want your dog to have a good experience on his or her first day, and meeting the pack a few dogs at a time will give your dog a chance to acclimate to our facility. On your first day, our staff will escort you into the daycare so that you can observe your dog. Please note that clients are not permitted in the daycare unless escorted by a staff member.
Feel free to visit us any day during regular business hours to learn more about our facility and to schedule an appointment for your dog’s first day.
Client Drop Off: To drop off your dog for daycare Monday – Friday between the hours of 7:00 a.m. and 10:00 a.m., please walk only halfway down the driveway so our staff can see you and come get your dog. We ask clients not to come all the way down to the gate because this could startle the dogs in the daycare. After 10:00 a.m., please bring your dog to the main office. For Saturday drop off any time during the day, please go to the main office.
Client Pick Up: To pick up your dog from daycare at any time during the day, Monday – Friday and Saturday, please go to the main office. Depending on the time of day, your dog will either be brought through an interior door or up the driveway. If you would prefer to meet your dog outside in the driveway, or if your dog is unable to climb stairs, just let us know and we will be happy to accommodate your dog’s needs. Please do not come down the driveway to pick up your dog, as the staff may not be able to assist you right away.
Closing Time/Emergency Boarding: The Dog Scoop closes at 7:00 p.m. Monday – Friday and at 5:00 p.m. on Saturday. If your dog has not been picked up by closing time and you have not made prior arrangements, your dog will be enrolled in emergency boarding and will stay at our boarding facility overnight. You will be charged a late fee of $50 in addition to the regular daycare fee, and you may pick up your dog the following day during regular business hours (Monday – Friday 7:00 a.m. – 7:00 p.m., Saturday 9:00 a.m. – 5:00 p.m., and Sunday Noon – 4:00 p.m.). Please note: due to zoning regulations, we are unable to accommodate after-hours pick up. If you are unable to pick up your dog from daycare, we encourage you to take advantage of our pick up and drop off service.
IMPORTANT SAFETY INFORMATION: Please do not knock on the gate, look over the fence, or call from the driveway for daycare assistance. Do not open the gate or enter the daycare area without a staff member. The safety of the pack depends on a consistent routine and pack leaders, and sudden noises or the appearance of strangers can disrupt the pack. For the safety and comfort of your dog and the other dogs in the pack, please wait in the driveway or go to the office for immediate assistance. If you would like a tour of our facility, please make an appointment with the staff.
Please park in the large lot between our two buildings, 210 and 216 Webster Street. Please do not park in the driveway, as this causes a safety problem for both dogs and people. Out of courtesy to our neighbors, please do not park in any other driveways or lots, or on the street.
AGE, HEALTH, and VACCINATION REQUIREMENTS
At The Dog Scoop, we separate dogs solely based on age. Puppies aged 8 weeks – 5 months spend the day playing in our puppy pen, going for short walks outside, napping, and having lunch in a quiet room. To help with house-training young puppies, your dog will be walked throughout the day and crated for short periods when not playing with his or her friends in the puppy pen. Many puppies eat multiple times a day, so please feel free to bring a lunch or dinner for your pup. Please label all food and include feeding instructions. Most puppies are mature enough to “graduate” to our adult daycare at 5 or 6 months of age.
Adult dogs aged 5 – 6 months and up will spend the day in our indoor-outdoor daycare facility. We welcome dogs of all temperaments and activity levels, and we will work with your dog to help him or her adjust to the daycare setting. To ensure the safety and wellbeing of the pack, we require that all incoming dogs aged 6 months and up are spayed/neutered, as these dogs tend to acclimate the best to the pack environment. Puppies graduating from the puppy pen into the main pack have until 8 months of age to get spayed/neutered. However, please be aware that unspayed/unneutered dogs who disrupt the pack environment will be separated from the daycare at the staff’s discretion.
We are able to accommodate senior dogs (aged 12 years and up) who may have special health or behavioral needs. If your senior dog is not comfortable in the large pack setting, we offer a variety of quiet areas in our facility where your dog can spend the day, and we will work with you to find a situation suitable to your dog’s needs.
We require all dogs to be up-to-date on their rabies, distemper, and bordatella (kennel cough) vaccines. We also recommend the canine influenza vaccine, but it is not required. We recommend that all dogs use Frontline, Advantix, or a similar flea- and parasite-control product, but please do not apply these products on the day your dog attends daycare, as doing so could be unsafe for the staff and the other dogs. We will ask for a copy of your dog’s vaccination records on your first day. Please provide us with updated records as the old ones expire.
Please let us know if your dog has any health issues that would impact his or her stay in our daycare. Examples include: injuries, recent surgery/stitches, skin conditions, illness, history of seizures, allergies, etc. We will do our best to accommodate any special health needs your dog may have.
Please do not bring your dog to daycare if he or she is showing signs of illness. Symptoms such as vomiting, diarrhea, rashes, coughing, or discharge from the eyes or nose may indicate an illness that could be contagious to other dogs. If your dog shows signs of illness while at daycare, we will remove him or her from the pack to a quiet area, and then alert you or your emergency contact.
Your dog’s health and safety at our daycare is of the utmost important to us. In the course of playtime with other dogs throughout the day, minor injuries such as scrapes or bumps may occur. In the event that your dog becomes sick or injured during the day, our staff will assist him or her immediately to ensure his or her safety. We will then contact you, or your emergency contact, to alert you of the situation.
At The Dog Scoop, our pack is made up of many different types of dogs. The majority of dogs that come to daycare are playful, happy, and friendly, and we also welcome shy or nervous dogs, as long as they are able to acclimate to the pack during their introductory period. Every dog is given a chance to adjust to the pack, and our trained staff will be able to determine if your dog will be a happy member of our pack.
We do not allow aggressive or dangerous dogs. We do not allow aggressive play, barking, or dominant behavior, and our staff uses positive reinforcement techniques to maintain a calm energy in the pack. We understand that many dogs may be over-excited on their first day, and we will work with your dog to teach him or her the rules. Many clients have noted that their dogs’ behavioral problems at home are eased after experiencing the calm energy of our pack at The Dog Scoop.
We request that your dog come to daycare with a leash, a well-fitted collar or harness, and ID tags. This will enable us to easily bring your dog in and out of the daycare. Pinch and chain collars are allowed, but we will remove them in the daycare setting for safety reasons.
The Dog Scoop is an indoor-outdoor facility; your dog will have the freedom to play inside and outside throughout the year. During inclement weather, we encourage our clients to provide coats for their dogs so the dogs may enjoy the outdoors in all types of weather. We suggest that you not send a fancy or valuable coat to daycare with your dog, as the coat might become damaged or soiled during play in the course of the day.
If your dog requires feeding during the day, please bring the food in a container labeled with your dog’s name and feeding instructions. We are also able to administer most medications throughout the day. Please call us for details.
If you need to walk your dog at The Dog Scoop, please use the grassy areas in our parking lot and in front of the building. Please do not walk your dog in our neighbors’ yards. Webster Street is a public street, and we ask that all clients clean up after their dogs. As the saying goes, “If your dog poops, you scoop!” Thank you for helping to keep our neighborhood clean! Waste bags are available in our office for your convenience.